Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated by your use of the Service:

• Account details: name, email address and password hash when you register.
• Content you upload: video files, scripts, audio and images you bring to the platform to create projects.
• Usage data: features used, projects created, exports generated and interaction events, used to improve the product.
• Payment information: processed securely by our third-party payment provider. We do not store your debit or credit card details.
• Technical data: browser type, device information, IP address and cookies necessary for the Service to function.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve the Service, including rendering and exporting your videos.
• Process subscriptions, invoices and refunds.
• Send transactional messages such as receipts, export notifications and security alerts.
• Send product updates and marketing you can opt out of at any time.
• Detect abuse, enforce our Terms of Use and comply with legal obligations.

3. Your Content

Videos, scripts and other materials you upload remain yours. We process them solely to provide the Service — for example, running speech-to-text on a video you asked us to caption. We do not sell your content, use it in advertising, or train public AI models on it without your explicit consent.

4. Sharing and Third Parties

We share data only with service providers that help us operate: cloud hosting, payment processing, AI voice synthesis and analytics. Each provider is bound by contractual confidentiality and data-protection obligations.

Debit and credit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. Card details are entered directly with our payment provider and are not passed to us or to any other third party.

5. Links to Other Websites

We are not responsible for the privacy policies of websites we link to. If you provide information to such third parties, different rules on the collection and use of your personal information may apply, and you should contact those parties directly with any questions about how they use it.

6. Data Retention and Deletion

Account data is retained while your account is active. Uploaded content and projects are retained so you can keep working with them; you can delete projects at any time from your dashboard. When you delete your account, personal data and content are removed from production systems within 30 days, except where retention is required by law.

7. Security

We take appropriate steps to protect data, including encryption in transit and at rest and access controls across our hardware and software systems. However, we cannot guarantee the security of any information disclosed online.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Contact us through the Support page to exercise any of these rights and we will respond within 30 days.

9. Cookie Policy

Cookies are small files stored by your browser. We use the following types:

• Essential cookies: keep you signed in, keep your session secure and remember your settings. The Service does not work without them.
• Analytics cookies: help us understand how the Service is used so we can improve it.
• Advertising cookies: measure the effectiveness of our ads and marketing on third-party platforms.
• You can block or delete cookies through your browser settings; blocking essential cookies may stop the Service from working.

10. Changes to This Policy

This Privacy Policy and our Terms of Use may be changed or updated occasionally to meet requirements and standards, and changes are effective on the day they are posted. Please visit these pages regularly to stay informed of any changes.

11. Contact

Questions about privacy? Email support@tizer.video or reach us via the Contact page on this site.